Onboarding
After kickoff you get a single point of contact, a shared space for the work, and a clear plan for the first milestones. No guessing about who to ask.
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Get help fast, from someone who knows your build.
Whether you are onboarding, running your live services, or sorting out an invoice, here is where to find the answer or the right person.
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Getting started
Your first weeks set the pace. Here is how onboarding runs and what makes it go smoothly.
What to prepare
Access to your domain, analytics, and any existing accounts, plus brand assets and the goals you are measuring against. We send a short checklist so nothing stalls.
Timelines
We share a realistic schedule up front and update it as we ship. You will always know what is in flight, what is next, and what is blocking.
Your first 30 days
Expect early working drafts, a baseline of your current numbers, and the first measurable improvements. We front-load progress so you see value quickly.
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Your services
How to run and get the most from what we built for you, across each service line.
Managing your site
How to update content, where the system is documented, and what to do before publishing. If something needs a developer, we tell you exactly what and why.
Voice agents
How to review call transcripts, adjust prompts and handoffs, and read the metrics. We flag where to tune for accuracy and where to leave it alone.
Automations
What each automation does, how to pause or change it safely, and how to tell when one needs attention. Every workflow is documented in plain language.
GEO reporting
How to read your citation share across engines, what each number means, and which trends are worth acting on versus normal week-to-week movement.
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Account and billing
The practical side. Where to find invoices, change scope, and reach support.
Invoices
Where to find current and past invoices, what each line covers, and how billing cycles work. No surprise charges, ever.
Scope changes
How to request more work or adjust what is running. We quote changes before we start them, so you approve cost before it happens.
Support channels
The right way to reach us for routine questions, urgent issues, and everything between, so your message lands with the person who can act on it.
Response times
Routine questions get a reply within one business day. Urgent issues with a live service are handled faster, and we tell you what counts as urgent.
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Common questions, answered.
Use the channel we set up at onboarding, usually email or a shared space. Include what you need and any links, and it routes to the person on your account.
Routine questions get a reply within one business day. Anything affecting a live site, voice agent, or automation is treated as urgent and handled faster.
Yes, for content. We document what is safe to change and what should come through us. If an edit needs a developer, we will tell you exactly what is involved.
Tell us what you want to add, reduce, or pause. We send a clear quote for any change before we begin, so you approve the cost first.
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The non-negotiables.
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Proof over promises
We show our work, our scores, and our reasoning. The site itself is the argument.
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Restraint is the flex
One accent, one action, nothing competing. The discipline is what makes it premium.
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Speed is a feature
Performance is not a tradeoff against beauty. We refuse to ship a site that janks.
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You own everything
Your design, your code, your content. The retainer keeps it sharp, never hostage.
Still stuck? Talk to a person.
If you cannot find it here, reach out through your support channel. A senior person who knows your build will get back to you, usually within a business day.